Privacy Policy
1. Who is responsible for processing your personal data?
Megan London is operated by NEXOSCALE LIMITED, a company registered in Hong Kong.
Company details:
Trading name: Megan London
Legal entity: NEXOSCALE LIMITED
Company registration number: 79655507
Registered address: RM A5, 7/F ASTORIA BUILDING, NO. 34 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG
Email: info@meganlondon.com
Customer support: +44 20 8040 0283
NEXOSCALE LIMITED is responsible for determining how and why your personal data is processed when you visit our website, place an order or interact with our services.
We are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
2. What personal information do we collect?
When you visit Megan London or use our services, we may collect the following categories of personal information:
Personal details: name, billing address, delivery address, email address and telephone number.
Order information: products purchased, order history, transaction details, delivery preferences and returns.
Payment information: information necessary to process your payments securely through our payment service providers.
Technical information: IP address, browser type, device information, operating system and website activity.
Customer communications: messages, enquiries, feedback and correspondence with our customer support team.
Marketing preferences: your communication preferences and consent choices, where applicable.
We collect information directly from you when you place an order, contact us, subscribe to communications or otherwise interact with our website.
We may also receive relevant information from payment providers, delivery companies, analytics services and other partners involved in providing our services.
3. Why do we process your personal data?
Megan London processes personal information for the following purposes:
Order processing and fulfilment
To process purchases, confirm orders, arrange deliveries, provide tracking information and manage returns or refunds.
Customer support
To respond to enquiries, resolve problems and assist customers with orders or products.
Payment processing and fraud prevention
To facilitate secure transactions, verify payments, prevent fraudulent activity and protect our customers and business.
Website functionality and improvement
To maintain our website, understand how visitors use our services and improve the shopping experience.
Marketing and promotional communications
To send product updates, promotional offers, newsletters and other marketing communications where permitted by applicable law.
Legal and regulatory compliance
To comply with legal obligations, maintain necessary business records and respond to lawful requests.
4. Legal basis for processing personal data
Where the UK GDPR applies, we process personal information under one or more of the following lawful bases:
Performance of a contract: when processing is necessary to fulfil your order or provide services you have requested.
Legal obligation: when processing is required to comply with applicable laws or regulatory requirements.
Legitimate interests: when necessary for our legitimate business interests, such as improving our services, preventing fraud, maintaining website security and providing customer support, provided these interests are not overridden by your rights.
Consent: when you have given valid consent for activities that require it, such as certain marketing communications and non-essential cookies.
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
5. How do we share your personal information?
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
E-commerce service providers: including Shopify, which provides our online store infrastructure.
Payment service providers: to securely process and verify transactions.
Shipping and logistics providers: to fulfil orders, arrange deliveries and provide tracking information.
Customer service providers: to respond to customer enquiries and manage support requests.
Marketing and analytics providers: where permitted, to measure website performance and improve advertising.
Regulatory or legal authorities: when disclosure is required by applicable law.
We require service providers acting on our behalf to handle personal information appropriately and in accordance with applicable data protection requirements.
We do not sell your personal information to third parties for their independent marketing purposes.
6. International data transfers
Megan London is operated by NEXOSCALE LIMITED, which is registered in Hong Kong.
As part of providing our services, personal information may be accessed, processed or stored outside the United Kingdom, including in Hong Kong and other countries where our service providers operate.
Where UK data protection law requires safeguards for an international transfer, we will rely on an appropriate lawful transfer mechanism, such as applicable adequacy regulations, contractual safeguards or a permitted exception.
You may contact us at info@meganlondon.com to request further information about relevant international transfers and safeguards.
7. How long do we retain your personal data?
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods depend on the nature of the information and the purpose for which it was collected.
For example:
Order and transaction records may be retained to meet accounting, tax and legal obligations.
Customer support correspondence may be retained for as long as necessary to resolve enquiries and manage disputes.
Marketing information is retained while we have a lawful basis to use it, subject to your right to unsubscribe or object.
Technical and website usage information is retained according to its purpose, applicable legal requirements and our retention practices.
When personal information is no longer required, we will delete, anonymise or securely dispose of it, unless further retention is legally required or otherwise permitted.
8. Your data protection rights
Subject to applicable data protection legislation, you may have the following rights:
Right of access: request a copy of the personal information we hold about you.
Right to rectification: request correction of inaccurate or incomplete information.
Right to erasure: request deletion of your personal information where applicable.
Right to restriction: request that we limit the processing of your information in certain circumstances.
Right to object: object to certain processing activities, including processing based on legitimate interests.
Right to data portability: request to receive certain information in a structured, commonly used and machine-readable format.
Rights relating to automated decision-making: exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
You have the right to object to the processing of your personal data for direct marketing at any time.
To exercise your rights, please contact:
Email: info@meganlondon.com
Telephone: +44 20 8040 0283
We may request reasonable information to verify your identity before processing a request.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
ICO website: https://ico.org.uk/
9. Cookies and tracking technologies
Megan London uses cookies and similar technologies to support website functionality, improve the shopping experience and, where permitted, analyse website performance and advertising effectiveness.
These technologies may be used to:
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Remember products added to your shopping basket.
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Maintain shopping sessions and essential website functionality.
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Remember preferences and settings.
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Understand how visitors interact with our website.
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Measure the effectiveness of advertising campaigns.
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Support personalised marketing where permitted.
Strictly necessary cookies may be used without consent where permitted by law.
Non-essential cookies and similar technologies, including those used for advertising or analytics where consent is required, will only be used in accordance with your consent preferences.
You can manage your cookie preferences through available website controls or your browser settings.
10. Email and SMS marketing
We respect your privacy and your communication preferences.
Where permitted by applicable law, Megan London may use your contact details to send:
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Promotional offers and product updates.
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Newsletters and marketing communications.
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Abandoned checkout reminders.
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Order confirmations and delivery notifications.
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Customer service communications and review requests.
Marketing emails and SMS messages will only be sent where we have valid consent or another lawful permission to do so, including where the conditions of the applicable existing-customer marketing exemption are met.
Abandoned checkout reminders that contain promotional content are treated as marketing communications and are subject to the relevant electronic marketing rules.
Where permitted and enabled, cookies or similar technologies may help identify shopping baskets that have not been checked out, in accordance with applicable consent requirements.
You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.
For SMS marketing, you may follow the opt-out instructions included in the message or contact us directly at info@meganlondon.com.
Opting out of marketing will not prevent us from sending essential communications relating to your purchases or customer service requests.
11. Data security
Megan London takes the security of your personal information seriously.
We apply appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is restricted to authorised personnel and service providers who require the information for legitimate business purposes.
Payment transactions are handled through payment service providers using applicable security measures.
Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Accuracy of personal information
You are responsible for ensuring that the personal information you provide is accurate and up to date.
If your contact details, delivery address or other relevant information changes, please notify us as soon as possible.
Inaccurate information may affect our ability to process orders or deliver products successfully.
13. Third-party websites and services
Our website may contain links to websites, services or platforms operated by third parties.
Megan London does not control the privacy practices of these independent third parties.
We encourage you to review their respective privacy policies before providing personal information.
14. Children's privacy
Our website is intended for customers who are legally permitted to purchase our products.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us improperly, please contact info@meganlondon.com so that we can investigate and take appropriate action.
15. Changes to this Privacy Policy
Megan London may update this Privacy Policy periodically to reflect changes in our services, business practices or applicable legal requirements.
Any updates will be published on this page, together with a revised "Last updated" date.
Where required by law, we will provide additional notice of material changes.
We encourage customers to review this Privacy Policy from time to time.
16. Contact us
If you have questions about this Privacy Policy, how your personal information is processed or your data protection rights, please contact us.
Megan London
Operated by NEXOSCALE LIMITED
Company registration number: 79655507
Registered address:
RM A5, 7/F ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI
HONG KONG
Email: info@meganlondon.com
Customer support: +44 20 8040 0283
We will endeavour to respond to privacy-related enquiries as promptly as possible and within any applicable legal time limits.