Refund Policy
At Megan London, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day returns policy, subject to the conditions outlined below.
This policy does not affect your statutory consumer rights under applicable UK law.
1. 30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return under our voluntary 30-day policy, your item must:
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Be unused, unworn and unwashed, except for reasonable handling necessary to try it on.
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Be in its original condition.
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Have its original tags and packaging, where reasonably possible.
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Be accompanied by a receipt, order confirmation or other proof of purchase.
To request a return, please contact us at info@meganlondon.com.
Please do not send your purchase back to the manufacturer.
We will provide you with the appropriate return instructions and return address.
2. Your Statutory Right to Cancel
Under the UK Consumer Contracts Regulations, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without providing a reason.
After notifying us of your decision to cancel, you have a further 14 days to return the goods.
You may inspect and try on items as you would in a physical shop. However, we may make a lawful deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.
To exercise your right to cancel, please contact us at info@meganlondon.com before the cancellation period expires.
Any applicable statutory exceptions to the right of cancellation will continue to apply.
3. Non-Returnable Items
Certain products may be excluded from change-of-mind returns where permitted by law.
These may include:
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Gift cards, where an applicable legal exception applies.
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Downloadable digital products where the relevant cancellation rights have been lawfully waived or lost.
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Personalised or made-to-order items that fall within a statutory exception.
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Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
These exclusions do not affect your statutory rights where goods are faulty, damaged or not as described.
4. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incorrect or not as described, please contact us at info@meganlondon.com as soon as possible.
Include your order number, a description of the issue and photographs where helpful.
Under the Consumer Rights Act 2015, customers have statutory rights concerning faulty or misdescribed goods, including a short-term right to reject qualifying goods within 30 days and, in appropriate circumstances, rights to repair, replacement, a price reduction or a refund.
Where a return is required because an item is faulty, damaged or incorrect, Megan London will cover reasonable return costs in accordance with applicable law.
Your statutory rights are not limited by our voluntary 30-day returns policy.
5. Refunds
Once we receive and inspect your returned item, we will notify you by email regarding your refund.
Approved refunds will be issued to the original payment method, unless another method is expressly agreed where permitted by law.
For returns made under your statutory cancellation rights, refunds will be issued without undue delay and within the applicable legal timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
For eligible returns under our voluntary 30-day policy, we aim to process refunds within 14 days of receiving the returned item.
Please allow additional time for your bank or payment provider to reflect the refund in your account.
6. Late or Missing Refunds
If you have not received your refund, please follow these steps:
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Check your bank account again.
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Contact your card provider, as refunds may take additional time to appear.
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Contact your bank to confirm whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact us at:
Email: info@meganlondon.com
Customer support: +44 20 8040 0283
We will be happy to investigate the issue.
7. Sale and Discounted Items
Items purchased during promotions, seasonal sales or special discount events remain eligible for returns under our 30-day returns policy, subject to its conditions.
Discounted items are also covered by applicable statutory consumer rights.
Refunds will be based on the amount actually paid for the returned item, taking into account any applicable discounts.
8. Exchanges
If you wish to exchange an item for a different size or colour, please contact us at info@meganlondon.com.
Exchanges are subject to product availability and the conditions of our returns policy.
If the requested replacement is unavailable, we will discuss the available alternatives, including a refund where applicable.
For defective, damaged or incorrectly supplied items, your statutory rights will apply.
9. Gifts
If an item was marked as a gift when purchased and shipped directly to the recipient, we may offer store credit for an eligible voluntary return, where appropriate and agreed.
If the item was not marked as a gift, or the purchaser had the order delivered to themselves, refunds will normally be issued to the original payment method.
Nothing in this section limits any statutory right to receive a monetary refund.
10. Return Shipping
To return an item, please contact us first at info@meganlondon.com to receive the appropriate return address and instructions.
For change-of-mind returns, customers are responsible for the direct cost of returning their items, unless otherwise agreed or required by law.
Where a customer exercises their statutory right to cancel an entire order, any original standard delivery charge will be refunded in accordance with applicable law. Additional charges for premium delivery options are not necessarily refundable.
For faulty, damaged or incorrectly supplied goods, Megan London will bear reasonable return costs where legally required.
We recommend using a tracked shipping service when returning your items.
For returns valued at more than £75, we also recommend considering shipping insurance.
Megan London cannot accept responsibility for return parcels lost in transit where the customer arranged the return, except where applicable law provides otherwise.
11. Partial Refunds
Partial refunds may be offered in certain circumstances, where appropriate and permitted by law.
For example:
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An item has been handled beyond what is reasonably necessary to inspect or try it on, resulting in a reduction in value.
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An item returned under our voluntary 30-day policy does not fully meet the stated return conditions.
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A customer agrees to retain an item in exchange for an appropriate price reduction.
Any deduction from a statutory cancellation refund will be limited to deductions permitted by applicable consumer law.
12. Return Instructions
If you would like to return an item, please contact our customer support team.
Email: info@meganlondon.com
Telephone: +44 20 8040 0283
Please provide your order number and the item you wish to return.
Our team will provide the applicable return instructions and return destination.
Please do not send products to our registered business address or to the manufacturer unless we have specifically instructed you to do so.
13. Contact Information
For questions concerning returns, exchanges or refunds, please contact:
Megan London
Operated by NEXOSCALE LIMITED
Company registration number: 79655507
Registered business address:
RM A5, 7/F ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI
HONG KONG
Email: info@meganlondon.com
Customer support: +44 20 8040 0283
We are committed to providing clear information and assisting customers with their returns and refund enquiries.