Shipping Policy
At Megan London, we are proud to offer FREE SHIPPING on all orders within the United Kingdom!
We are committed to providing a reliable and convenient shopping experience, ensuring that your orders are processed and delivered as efficiently as possible.
1. Order Processing
All orders are carefully prepared and dispatched from our fulfilment warehouse.
Orders are processed from Monday to Friday, excluding public holidays.
Please allow 1–3 business days for your order to be processed. Orders are normally dispatched on the next business day following processing.
We do not dispatch orders on weekends.
During public holidays, promotional events and busy sale periods, processing times may be longer than usual.
2. Shipping Rates
We are pleased to offer FREE STANDARD SHIPPING on all orders delivered within the United Kingdom.
There is no minimum purchase requirement to qualify for free shipping.
3. Estimated Delivery Times
Once your order has been processed and dispatched, the estimated delivery timeframe is:
United Kingdom: 7–10 business days.
Please note that this timeframe is an estimate and does not include order processing time.
Delivery times may occasionally vary due to factors beyond our reasonable control, including courier delays, public holidays, adverse weather conditions or increased shipping volumes.
We will make every reasonable effort to ensure that your order reaches you within the estimated timeframe.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can monitor your delivery status and stay informed about the progress of your order through our tracking page.
Track Your Order: https://meganlondon.com/apps/parcelpanel
Please allow some time for tracking information to become available after dispatch, as courier systems may require additional time to update.
5. Order Changes and Cancellations
If you need to change your delivery address or request the cancellation of an order, please contact us as soon as possible at info@meganlondon.com.
We will do our best to accommodate your request before the order is dispatched.
Once an order has been processed or dispatched, we may not be able to modify its delivery details or prevent shipment.
However, this does not affect your statutory cancellation rights.
Under applicable UK consumer law, you generally have the right to cancel an online purchase from the time you place your order until 14 days after receiving the goods, subject to applicable exceptions.
For further information, please refer to our Refund Policy.
6. Incorrect Delivery Information
Please ensure that your delivery address and contact information are accurate before completing your purchase.
If you notice an error after placing your order, contact our customer support team immediately.
We cannot guarantee that delivery details can be changed once your order has been dispatched.
If an order cannot be delivered because of incorrect or incomplete information, please contact us so that we can assist you in resolving the situation.
Your statutory consumer rights remain unaffected.
7. Delayed or Missing Deliveries
Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur.
If your order has not arrived within the expected delivery period, please check your tracking information first.
If you need further assistance, contact us at info@meganlondon.com with your order number.
We will investigate the issue with the relevant delivery provider and help you resolve it.
Where an order is not delivered within an agreed delivery period, or within the applicable statutory timeframe where no period has been agreed, your rights under UK consumer law will apply.
8. Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, please contact our customer support team as soon as possible.
Include your order number and any relevant information about the delivery.
Where we arrange delivery, Megan London remains responsible for ensuring that goods reach you in accordance with applicable consumer law.
We will review the situation and arrange an appropriate resolution, which may include a replacement or refund.
9. Contact Information
If you have any questions regarding shipping, delivery times or order tracking, please contact us.
Megan London
Operated by NEXOSCALE LIMITED
Company registration number: 79655507
Registered business address:
RM A5, 7/F ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI
HONG KONG
Email: info@meganlondon.com
Customer support: +44 20 8040 0283
Thank you for shopping with Megan London. We appreciate your trust and look forward to delivering your order!