Terms of Service

Welcome to Megan London.

This website is operated by NEXOSCALE LIMITED, trading as Megan London. Throughout the website, the terms "we", "us" and "our" refer to Megan London.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.

Please read these Terms carefully before using our website.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian to use our services and make purchases.

You agree to use our website and products only for lawful purposes and in accordance with applicable laws and regulations.

You must not use our services in any manner that infringes the rights of others, interferes with the operation of our website or breaches these Terms.

We reserve the right to restrict or terminate access to our services where these Terms are materially breached, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, reject orders or restrict access to our website where we have a legitimate reason to do so, including suspected fraud, unlawful activity or misuse of our services.

We are committed to maintaining a secure and reliable shopping environment.

Payment information is processed through secure third-party payment providers using appropriate security measures.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website, content or services without our prior written authorisation.

Nothing in these Terms limits your statutory rights as a consumer.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information displayed on Megan London is accurate, complete and up to date.

However, occasional errors, inaccuracies or omissions may occur, including in product descriptions, pricing, availability and promotional information.

We reserve the right to correct such information and update website content when necessary.

We recommend reviewing product details, descriptions and available options carefully before placing an order.

Nothing in this section affects our legal obligations to provide goods that match their description or your statutory consumer rights.

SECTION 4 – SERVICE AND PRICE MODIFICATIONS

All product prices displayed on our website are shown in British pounds sterling (£) unless otherwise stated.

Prices may be updated or changed without prior notice.

We reserve the right to modify, suspend or discontinue products, promotions or website features when reasonably necessary.

Any price changes will not affect orders that have already been accepted, except where applicable law permits otherwise.

Where a genuine pricing or product information error affects an order, we will contact you where appropriate and explain the available options, including cancellation and a refund where required.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively through our online store and may be offered in limited quantities.

We aim to display product photographs, colours, descriptions and specifications as accurately as possible.

However, the appearance of colours may vary slightly depending on your device, screen settings and lighting conditions.

Product availability, sizes and colour options are subject to change.

We reserve the right to limit product quantities, discontinue products or restrict sales where reasonably justified and permitted by law.

We are committed to providing products that meet applicable consumer protection requirements.

For information about returns and refunds, please review our Refund Policy.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete and current information when placing an order.

This includes your name, email address, billing details, delivery address and any other information reasonably necessary to process your purchase.

You are responsible for notifying us promptly if any of your information changes.

We reserve the right to refuse or cancel orders where there are legitimate concerns regarding payment verification, suspected fraud, product availability or inaccurate order information.

If an order is cancelled after payment has been received, we will arrange a refund in accordance with applicable law.

An order confirmation acknowledges that we have received your order. A contract is formed when we accept your order, including through a dispatch confirmation where applicable.

For additional information, please review our Refund Policy and Shipping Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, applications or services that enhance your shopping experience.

These may include payment options, delivery tracking services, customer support tools and other integrated features.

Certain third-party services may be subject to their own terms and conditions.

We do not control every aspect of independent third-party services and cannot guarantee their uninterrupted availability.

However, nothing in this section excludes responsibility that we cannot lawfully exclude, including responsibility for fulfilling our obligations to customers.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by independent third parties.

These links are provided for your convenience and information.

We are not responsible for the independent content, privacy practices or policies of third-party websites that we do not operate or control.

We encourage customers to review the applicable terms and privacy policies before using third-party services.

Nothing in this section limits any rights or remedies that may apply to services supplied as part of your contract with Megan London.

SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS

We welcome customer reviews, feedback, suggestions and comments.

By submitting content to our website, you confirm that you have the necessary rights to share it and that it does not infringe the rights of third parties.

You agree not to submit content that is unlawful, misleading, abusive, defamatory or otherwise inappropriate.

Where you voluntarily submit reviews or other content for publication, you grant Megan London a non-exclusive, royalty-free licence to display, reproduce and use that content in connection with our website and services, subject to applicable law and privacy rights.

We reserve the right to remove content that violates these Terms or applicable laws.

We are not responsible for opinions expressed independently by customers or other users, except where applicable law provides otherwise.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We are committed to handling customer information responsibly and in accordance with applicable data protection legislation.

For further information about how we collect, use, store and protect personal information, please review our Privacy Policy.

If you have any privacy-related questions, contact us at info@meganlondon.com.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, estimated delivery times or availability.

We reserve the right to correct errors and update inaccurate information.

Where an error materially affects an order, we will take appropriate action in accordance with applicable consumer protection laws.

We may contact you to explain the situation and, where necessary, arrange an appropriate refund.

Nothing in this section allows us to remove or restrict your statutory consumer rights.

SECTION 12 – PROHIBITED USES

You are prohibited from using our website or its content for any unlawful or unauthorised purpose.

Prohibited activities include:

  • Violating applicable laws or regulations.

  • Infringing intellectual property rights.

  • Submitting false or misleading information.

  • Distributing viruses, malware or malicious software.

  • Attempting to gain unauthorised access to our systems.

  • Interfering with website security or functionality.

  • Collecting personal information unlawfully.

  • Using our website for fraudulent or abusive activities.

  • Reproducing or commercially exploiting website content without permission.

We reserve the right to suspend or terminate access where these Terms are materially violated.

SECTION 13 – WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

We aim to ensure that our website operates reliably and that customers receive accurate information and satisfactory service.

However, we cannot guarantee that our website will always be uninterrupted, error-free or available without technical difficulties.

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of statutory consumer rights.

  • Goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

  • Any other liability that cannot lawfully be excluded or restricted.

Where legally permitted, we will not be liable for business losses arising from purchases made by consumers for personal use, including loss of business profits or commercial opportunities.

Your rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation remain unaffected.

SECTION 14 – INDEMNIFICATION

You agree to be responsible for losses, claims or expenses reasonably arising from your unlawful use of our website or a material breach of these Terms, to the extent permitted by applicable law.

This provision does not require consumers to compensate Megan London for matters outside their reasonable control or for losses caused by our own breach of contract, negligence or unlawful conduct.

Nothing in this section limits your statutory consumer rights or imposes an obligation that would be unfair or unenforceable under applicable consumer law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as ineffective to the extent required by law.

The remaining provisions will continue to apply, provided that doing so is lawful and does not undermine applicable consumer protections.

SECTION 16 – TERMINATION

These Terms remain effective for as long as you access or use our website, unless terminated in accordance with their provisions.

You may stop using our website at any time.

We may suspend or terminate access where there is a legitimate reason, including material breaches of these Terms or unlawful activity.

Termination does not affect rights and obligations that arose before termination, including obligations relating to accepted orders, refunds, payments and applicable legal responsibilities.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any applicable product-specific conditions, form the terms governing your use of Megan London and purchases made through our website.

Where specific terms apply to a particular product or promotion, those terms will be communicated before purchase.

Nothing in these Terms excludes information or representations that are legally binding under applicable consumer law.

In the event of any inconsistency, mandatory consumer protection laws will take precedence.

SECTION 18 – GOVERNING LAW

Megan London is operated by NEXOSCALE LIMITED, a company registered in Hong Kong.

These Terms are governed by the laws of Hong Kong, except where mandatory consumer protection laws applicable to your purchase provide otherwise.

For customers residing in the United Kingdom, nothing in these Terms deprives you of mandatory rights and protections available under applicable UK consumer law.

Nothing in this section prevents consumers from bringing legal proceedings before a court that has jurisdiction under applicable law.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service when necessary to reflect changes in our operations, services or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will generally apply from the date they are published and will not retrospectively remove rights relating to orders already accepted.

Where required by law, we will provide appropriate notice of material changes.

We encourage customers to review these Terms periodically.

SECTION 20 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, your order or our services, please contact us.

Megan London

Operated by NEXOSCALE LIMITED

Company registration number: 79655507

Registered business address:

RM A5, 7/F ASTORIA BUILDING

NO. 34 ASHLEY ROAD

TSIM SHA TSUI

HONG KONG

Email: info@meganlondon.com

Customer support: +44 20 8040 0283

Our customer support team will be happy to assist you with your enquiries.

SECTION 21 – TEXT MARKETING AND NOTIFICATIONS

Megan London may provide customers with order-related notifications, delivery updates, promotional offers and marketing communications through email, SMS or other electronic communication channels.

By actively consenting to receive SMS marketing communications, you agree to receive promotional messages from Megan London in accordance with your selected preferences.

Marketing messages may include:

  • Promotional offers and discounts.

  • New product announcements.

  • Special sales and seasonal promotions.

  • Abandoned checkout reminders, where permitted.

  • Other relevant marketing communications.

Message frequency may vary.

We will only send electronic marketing communications where we have valid consent or another lawful permission under applicable UK marketing regulations.

Where applicable, you may unsubscribe from SMS marketing by replying STOP, if supported by the messaging service, or by following the opt-out instructions provided in the message.

You may also request to stop receiving marketing communications by contacting info@meganlondon.com.

Standard message and data charges may apply depending on your mobile network provider.

Opting out of marketing communications will not prevent us from sending essential transactional messages relating to your orders, deliveries or customer support requests.

Your privacy is important to us. Please review our Privacy Policy for further details about how your personal information is collected, processed and protected.

Thank you for choosing Megan London. We appreciate your trust and look forward to providing you with an enjoyable and reliable shopping experience.